Terms of Service

Water Damage Drying

A trading style of Oscura Projects Ltd

Last updated: August 2026

1. About Us

Water Damage Drying ("we", "us") is a marketing and referral service that connects property owners experiencing water damage with qualified, vetted drying contractors. Physical survey work is carried out by our approved contractor partner(s).

Company: Oscura Projects Ltd

Email: hello@waterdamagedrying.co.uk

2. The Service

We provide a professional moisture survey visit carried out by a qualified drying specialist, which includes a full moisture assessment of all affected areas, professional readings using calibrated equipment, and a written report with findings and recommendations.

The survey is an assessment only. It does not include any drying work, equipment installation, or remedial repairs.

3. Pricing

The standard survey fee is £150 + VAT (£180 total) for domestic properties. This is a flat fee regardless of property size. If additional charges apply due to property complexity, this will be discussed and agreed before any visit takes place.

4. Payment

Payment is required in full before the survey visit is arranged. Payment is collected via secure online card payment through Stripe. No survey visit will be booked until payment is received in full.

5. What Happens After Payment

Once payment is received, your job details are passed to our approved contractor. The contractor will contact you within 24 hours to arrange a convenient time for the survey visit. If the contractor is unable to attend within 5 working days, we will inform you and offer an alternative arrangement or a full refund.

6. Cancellations and Refunds

Before survey is booked: Full refund available if you cancel before the contractor has made contact to arrange the visit.

After survey is booked: If you cancel with less than 24 hours notice of the arranged appointment, an administration fee of £50 + VAT will be retained. The remainder will be refunded.

No-show: If you are not available at the property at the agreed time without prior notice, no refund will be provided.

Our cancellation: If we are unable to provide the service for any reason, you will receive a full refund within 5 working days.

7. What the Survey Does Not Include

The survey does not include drying work, repairs, or any physical remediation. If drying work is recommended in the report, this will be quoted separately by the specialist. You are under no obligation to proceed with any further work, and you are free to obtain quotes from other providers.

8. Liability

The moisture survey provides a professional assessment based on the conditions observed at the time of the visit. We do not guarantee that all moisture damage will be identified, particularly in areas that are inaccessible or concealed. Our maximum liability is limited to the survey fee paid.

9. Data Protection

We collect and process your personal data in accordance with our Privacy Policy. Your details (name, phone, email, address) are shared with our approved contractor solely for the purpose of delivering the survey service. We do not share your data with any other third parties or use it for marketing purposes without your consent.

10. Complaints

If you are unhappy with any aspect of our service, please contact us at hello@waterdamagedrying.co.uk. We aim to resolve all complaints within 14 days.

11. Governing Law

These terms are governed by the laws of England and Wales.