• A qualified drying specialist visits your property with professional equipment to measure moisture levels in walls, floors, and ceilings. They identify the source and extent of water damage, then provide a written report with clear recommendations on what drying work is needed.

  • The survey visit is £150 + VAT (£180 total). This covers the specialist visit, professional moisture readings, and a written report. There are no hidden fees. If drying work is recommended, this will be quoted separately after the survey. There is no obligation to proceed.

  • A local drying specialist will contact you within 24 hours to arrange a convenient time for the survey visit. They'll attend your property, take readings, and provide your report.

  • In most cases, the survey is arranged within a few days of payment. For urgent situations, let us know in the form and we'll do our best to prioritise.

  • We work with qualified drying contractors across the UK. If we're unable to cover your area, we'll let you know and issue a full refund.

  • In many cases, yes. The survey report can be submitted to your insurer as evidence of the damage and recommended remedial work. Most insurance companies approve drying work when supported by a professional moisture report. Let us know on the form if you're making an insurance claim and the specialist will ensure the report is formatted accordingly.

  • No. The survey fee covers the visit and report only. If drying is needed, the specialist will provide a separate quote for the work. You're under no obligation to proceed, and you're free to get other quotes.

  • If you cancel before the contractor has contacted you to arrange the visit, you'll receive a full refund. If you cancel with less than 24 hours notice of an arranged appointment, an admin fee of £50 + VAT is retained.

  • All surveys are carried out by qualified, insured drying specialists from our approved contractor network. They use professional-grade moisture detection equipment and are experienced in both domestic and commercial properties.

  • Yes. Payments are processed through Stripe, one of the world's most trusted payment platforms. We never see or store your card details.